Terms of Service

These Terms of Service (“Terms”) are a legal agreement between Viyable Software Labs Private Limited (“Firmland”, “we”, “us”, “our”), the operator of the Firmland platform, and the business that registers for and uses the platform (“Customer”, “you”, “your”). By creating an account, subscribing, or using the platform, you agree to these Terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.

1. The platform

The Firmland platform (“Platform”) provides a multi-tenant admin console and a white-label storefront app (“Flo-App” / “Firmshop”) that you can configure as your own branded store to sell products or services to your customers (“End Customers”), together with related back-office tools (orders, dispatch, invoicing, notifications, and integrations).

2. Your account and subscription

• You must provide accurate registration information and keep it up to date.
• You are responsible for your account, your admin users, and all activity under your account, and for keeping credentials secure.
• Access is provided on a subscription basis. Plan features, limits, and fees are as agreed at sign-up or in a separate order/quote. We may change plans or fees on reasonable notice; changes do not apply to a paid term already in progress.

3. Acceptable use

You agree not to, and not to allow your users or End Customers to:

• use the Platform unlawfully, or to sell goods or services you are not legally permitted to sell;
• infringe others' rights, or upload unlawful, harmful, or infringing content;
• attempt to breach, disrupt, reverse-engineer, or gain unauthorised access to the Platform or its infrastructure;
• resell or sublicense the Platform except as expressly permitted;
• use the Platform to send unlawful or unconsented communications.

We may suspend access to protect the Platform, our other customers, or End Customers, or where you materially breach these Terms.

4. Your responsibilities to your End Customers

You operate your storefront as an independent business. You are the seller and the data controller for your End Customers. You are responsible for:

• the products, prices, descriptions, taxes, and fulfilment on your storefront;
• your own customer-facing legal documents (privacy policy, terms, refund/shipping policies), including publishing accurate, lawful versions (we provide templates as a convenience only);
• complying with all laws that apply to your business and your End Customers, including consumer protection, tax/GST, and data protection law;
• obtaining any consents required from your End Customers.

We provide the technology; we are not a party to the contract between you and your End Customers.

5. Data ownership and our role

• Your data is yours. You retain all rights to the data you and your End Customers put into the Platform (“Customer Data”).
• For Customer Data that is personal data of your End Customers, you are the data controller and we act as your data processor — we process it only to provide the Platform to you and on your documented instructions, as described in our Platform Privacy Policy.
• You grant us the limited rights needed to host, process, and transmit Customer Data to operate the Platform and its integrations.
• We may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Platform.

6. Third-party integrations

The Platform integrates with third-party services you choose to enable (for example payment gateways such as Razorpay, SMS/WhatsApp/email providers, maps, and storage). Your use of those services is subject to their own terms, and you are responsible for any accounts, keys, and fees you hold with them. We are not responsible for third-party services.

7. Availability and support

We aim to keep the Platform available and to provide reasonable support, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and may modify or discontinue features, with reasonable notice where practical.

8. Fees and payment

You agree to pay the fees for your subscription when due. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for. Late or failed payment may result in suspension. Billing, cancellation, and refunds are governed by our Refund & Cancellation Policy.

9. Confidentiality

Each party will protect the other's non-public information shared under these Terms and use it only to perform under these Terms.

10. Warranties and disclaimers

The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are responsible for determining whether the Platform meets your requirements.

11. Limitation of liability

To the extent permitted by law:

• neither party is liable for indirect, incidental, special, or consequential losses, or loss of profits, revenue, goodwill, or data; and
• our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid to us for the Platform in the 12 months before the event giving rise to the claim.

Nothing limits liability that cannot be limited by law.

12. Indemnity

You will indemnify us against claims arising from your storefront, your products, your Customer Data, or your breach of these Terms or of applicable law — including claims by your End Customers or by authorities.

13. Suspension and termination

• Either party may terminate the subscription as set out in the applicable plan/order, or on material breach not cured within a reasonable period.
• We may suspend or terminate access for non-payment, legal reasons, or breach of Section 3.
• On termination, your right to use the Platform ends. We will, for a limited period and on request, make Customer Data available for export, after which we may delete it in the ordinary course, subject to records we must retain by law.

14. Changes to these Terms

We may update these Terms. We will update the version and effective date and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to any mandatory law.

16. Contact

Viyable Software Labs Private Limited, #C-303, Silver County, KSRP, Kudlu, Bengaluru – 560102, India

Notices / support: legal@firmland.in

Grievance Officer: grievance@firmland.in